Terms of Service

Terms of Service of Techno Lab Design

At this page you can find the ‘Terms of Service‘ of Techno Lab Design.

I. Domains and Hosting
– all clients are well informed on the renewals (dates and conditions) – when we deliver our final work to them
– the clients have to take care of the renewal of domains and hosting (usually, once per year)
– we may notify the clients about the renewals – 30 days and/or 7 days before they (domains and hosting) expire, but that’s not mandatory

II. Websites’ materials, log-in info, and other materials
– when we deliver our final work to the clients, we also send them all the necessary materials related to their project (for example: website login link, log-in info, docs, logos, icons, social media images…)
– the clients’ obligation is to save those materials, and keep them at a safe place (for possible future needs)

III. Analyses, Consulting and Meetings
– if we provide analysis or consulting related to client’s website / business, and the client decides not to hire us, he/she/they must pay for the analysis / consulting (because it takes time, research and money to create it)
– the payment for the analysis / consulting is as one-time fee
– the consulting session must be confirmed by the client at least 24 hours before the meeting
– the client must specify the topics of the meeting

IV. Payments
– for small projects – the full payment is at the beginning of the project
– for bigger projects – the payments can be in few phases: before the start of the project, during the project (once, twice, or more), and before we deliver the final design / work
– the clients must pay in full before the final work is delivered
– monthly fees / monthly retainer – for the monthly services (i.e. website maintenance, SEO…) the client must pay by 25th of the current month, if he/she want us to work for them in the upcoming month
– yearly retainer – for the yearly services (i.e. website maintenance) the payment can be in one or two installments

V. Refunds
– we don’t provide refunds for our solutions and services
– we invest our time and money into every project, i.e. there are not already made products, but each project is done from ground up – so, no refunds
– if we work on a project, the client makes one or more payments, but after some time he/she decides to abort the project (or is unresponsive for 30 days) – no refunds would be made

If you need more info on our terms of service, or our solutions and services, please contact us.